Terms And Conditions | FitBoutique

Terms of Service

This website is operated by FitBoutique. Throughout the site, the terms "we", "us," and "our" refer to fitboutique.com offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Part 1 – Using This Website

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree it is your responsibility to monitor changes to our site.

Section 4 – Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct such errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 5 – Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose
To solicit others to perform or participate in any unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service or of any related website, other websites, or the Internet
To collect or track the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 6 – User Accounts and Security

Customers may be required to create an account to access certain services, including subscription plans or digital content. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information when creating an account, keep your password secure and not share it with others, and notify FitBoutique immediately of any unauthorised use of your account or other security breaches. FitBoutique is not liable for any loss or damage arising from your failure to safeguard your account details or for unauthorised activity on your account. We reserve the right to suspend or terminate accounts suspected of misuse, fraud, or violation of these Terms.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party provider or providers.

We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Part 2 – Products, Pricing and Ordering

Section 9 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Refund and Return Policy, and subject to Section 49 (Australian Consumer Law).

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Pre-Order Policy: Some products may be available for pre-order. If you choose to purchase any pre-order items, you agree to the terms outlined in our Pre-Order Policy. Once a pre-order item has been allocated to your order, it is not eligible for refund, return, or exchange for change of mind. See Section 24 and our Refund and Return Policy.

Section 10 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content of it, without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 11 – Product Upgrades and Improvements

FitBoutique is committed to continuously improving the design, performance, and safety of our products. We may make upgrades or modifications to products on a regular basis. As a result, the product received may differ slightly in appearance or specification from the images and descriptions shown on our website. All updates are made with the purpose of enhancing product quality, safety, and user experience.

Section 12 – Product Imagery and Photo Editing

All product photography displayed on our website has been professionally styled, edited, and in some cases filtered to enhance presentation. This may include adjustments to lighting, colour, contrast, and tone, which can cause images to appear slightly lighter, darker, or different in shade compared to the actual product.

While we make every reasonable effort to represent our products as accurately as possible, the item you receive may vary slightly in appearance due to these edits, as well as differences in screen displays, lighting conditions, and natural variations in materials. The model and specifications of the product you receive will always match the listing description. Only the visual presentation may differ slightly from the edited imagery shown online.

Section 13 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund and Return Policy.

Section 14 – Payment Methods and Finance

We accept major credit and debit cards, bank transfer, as well as secure payment options including Zip, Afterpay, Klarna, and other finance partners listed at checkout. By selecting a finance option, you agree to the terms and conditions of the relevant third-party finance provider.

FitBoutique is not responsible for credit checks, approvals, declined applications, interest charges, or late fees imposed by finance providers. Any issues relating to your finance agreement must be taken up directly with the finance provider. Your order will only be processed once payment or finance confirmation is received.

Section 15 – Discount Codes

If you have a valid discount code, it must be applied at checkout to redeem the discount. Once your order is placed, we are unable to retroactively apply a discount code or make adjustments to the order total. Please ensure the discount code is entered correctly at the time of purchase.

Section 16 – Promotional Offers, Sales and Price Adjustments

From time to time, FitBoutique may run promotional offers, sales, discount campaigns, bundle deals, or limited-time pricing. All promotions are subject to availability, may be withdrawn or modified at any time without notice, and cannot be combined unless expressly stated.

Promotional pricing applies only to orders placed during the active promotional period. We do not offer retrospective price adjustments, refunds of the difference, or credits for orders placed before or after a promotion, including in circumstances where a product is later discounted, included in a sale, or offered as part of a bundle.

Discount codes must be applied at checkout to be valid and cannot be added to an order after it has been placed. Promotional offers have no cash value and are non-transferable.

Section 17 – Stock Availability and Backorders

While we make every effort to maintain accurate stock levels on our website, availability may change between the time an order is placed and processed. In the rare event that a product becomes unavailable after your order has been placed, we will contact you to offer one of the following options: a full refund, an exchange for an alternative product, or placement of the item on backorder with an estimated restock timeframe.

Backorder timeframes are estimates only and may be subject to change due to manufacturing schedules, freight delays, or supplier availability. Placing a backorder secures your allocation in the next available shipment. Refunds for backordered items are available at any time prior to allocation and dispatch.

Section 18 – Order Processing and Address Changes

Once an order has been placed and payment confirmed, our fulfilment process begins immediately. While we will make reasonable efforts to accommodate changes to shipping addresses or order details if requested before dispatch, we cannot guarantee that changes can be made.

Once an order has been dispatched, we are unable to amend the shipping address, redirect the parcel, or modify the order in any way. Any redelivery, return-to-sender, or address correction fees incurred due to incorrect information provided at checkout will be the responsibility of the customer.

Please ensure all delivery details, contact information, and order selections are correct before completing your purchase.

Section 19 – Order Cancellations

Orders may be cancelled for a full refund where the order has not yet been allocated, crated, or booked with our freight partner. If you wish to cancel, contact us as soon as possible so we can check the status of your order.

Once an order has been allocated or prepared for freight, it cannot be cancelled, and the exclusions set out in our Refund and Return Policy apply. This includes orders placed without applying a discount code, incorrect selections, or errors made during checkout. Please review your cart carefully before completing your purchase.

Pre-order and custom or personalised items are not eligible for cancellation once allocated to your order. See Section 24 and our Refund and Return Policy for detail.

Nothing in this section affects your rights under the Australian Consumer Law (see Section 49). US customers should refer to Section 41 and the US Orders section of our Refund and Return Policy.

Part 3 – Shipping and Delivery

Section 20 – Shipping Policy

Shipping times and costs vary based on your location and order details. We cannot redirect packages once they are in transit. If your order is part of a pre-order, please see our Pre-Order Policy for details on estimated shipping timelines and related terms.

We are not responsible for delays caused by the carrier or customs processes. Please ensure your shipping address is correct at checkout.

Australian orders are dispatched from our Melbourne facility. Once dispatched, Melbourne deliveries typically arrive within 1 to 2 business days and the rest of Australia within 2 to 5 business days. Delivery is complimentary on all reformers Australia wide and covers delivery to the property only. Free shipping applies automatically on all orders above $100.

US orders are fulfilled from our West Coast facility in California, with a second East Coast facility opening soon. Once dispatched, delivery typically takes 1 to 2 business days for the West Coast, 3 to 4 business days for Central US, and up to 5 business days for the East Coast. Delivery is complimentary and all duties and taxes are included in the price displayed at checkout. Free shipping applies automatically on all orders above $100. For deliveries to Alaska or Hawaii, contact us for a custom quote and estimated delivery time.

Shipping and Delivery (Third-Party Couriers)

Third-Party Courier Services. FitBoutique partners with reputable third-party courier companies to deliver orders. In Australia these include Allied Express and Australia Post among others, and in the United States we work with trusted regional and national freight carriers. As we do not operate our own delivery fleet, these independent couriers handle the transport of your purchases. By placing an order, you acknowledge that delivery will be completed by a third-party service and not by FitBoutique directly.

FitBoutique Responsibility and Consumer Guarantees. FitBoutique will take all reasonable steps to ensure your order is properly packed and handed over to the courier in good condition and within the advertised dispatch timeframe. In accordance with Australian Consumer Law, FitBoutique remains responsible for your goods until they are delivered to you at the address provided. If your order is lost, significantly delayed, or damaged before it reaches your address, we will work with you to resolve the issue. This includes contacting the courier on your behalf, assisting with tracking and investigations, and arranging an appropriate remedy such as a replacement, repair, or refund as required by law. US customers should refer to Section 41 for rights that apply under federal and state law.

Delivery Timeframes and Delays. Once your order is dispatched, the actual delivery time will depend on the courier's schedules and any unforeseen circumstances. While we strive to provide accurate delivery estimates, FitBoutique is not liable for delivery delays caused by the third-party courier or events beyond our control, for example carrier delays, traffic, or weather disruptions. If your delivery is significantly overdue, we will assist in following up with the courier. Please note that we cannot change the delivery address or redirect a package once it has been dispatched.

Delivery Completion and Transfer of Risk. Delivery is deemed complete once your order has been delivered to the address you provided, as confirmed by the courier, for example when the tracking status is marked "Delivered". At that point, ownership of the goods passes to you, and you assume responsibility for them. FitBoutique is not liable for any loss, theft, or damage that occurs after the courier has delivered them to your specified address.

Authority to Leave. If you give the courier an "Authority to Leave" instruction, allowing the parcel to be left without a signature, you acknowledge and accept that the parcel will be left unattended at your own risk. Once the courier has delivered the order as per your instructions, FitBoutique and the courier will consider the order delivered. From that point, FitBoutique is not responsible for any loss or theft of the parcel.

Reporting Lost or Damaged Items. If your order hasn't arrived within the expected delivery window, or if it arrives with damage, please notify us within 1 to 2 business days of the scheduled delivery or receipt through our Contact Us page. For damaged deliveries, please provide photographs and keep all packaging materials including the crate for inspection. If your order arrives visibly damaged, photograph the crate before opening.

Resolution and Claims Process. Upon notification of a missing or damaged delivery, FitBoutique will liaise with the courier to investigate. If the goods are confirmed as lost or damaged before delivery to you, FitBoutique will arrange a suitable remedy in line with our obligations under the Australian Consumer Law.

Post-Delivery Issues. If an order is shown as delivered but cannot be located, first check around your property and with neighbours. If it still cannot be found, contact us. While FitBoutique is not liable for theft or misplacement after confirmed delivery, we will assist with courier investigations.

Customer Responsibility. You are responsible for providing an accurate, safe delivery address and promptly collecting your parcel upon delivery. If a package is returned due to an incorrect address or not collected, you may be responsible for re-delivery fees.

Third-Party Property Damage

FitBoutique engages independent third-party courier services to complete deliveries. While we take care in selecting reputable delivery partners, we do not control their actions and are not responsible for any damage caused to your property, for example walls, floors, driveways, or other surfaces, during delivery. Any such damage should be reported directly to the courier, who is responsible for handling claims. FitBoutique does not accept liability for costs or repairs associated with courier-related property damage.

Section 21 – Delivery Access and Site Requirements

FitBoutique Reformer Pilates machines are large, heavy items delivered in shipping crates. It is the customer's responsibility to ensure that the delivery address has safe, adequate, and accessible space for the courier to deliver the crate, including suitable entry points, clear pathways, and appropriate access such as lifts, stairs, doorways, and corridors of sufficient width.

Standard delivery is provided to the ground floor, kerbside, or front entrance of the delivery address only. Couriers are not obligated to carry the crate upstairs, into specific rooms, through narrow passageways, or to upper-level apartments. If specialised delivery is required, for example multi-person carry, stair carry, or upper-floor placement, this must be arranged in advance and may incur additional fees.

If delivery cannot be completed due to access restrictions, lack of available recipient, or inadequate space at the delivery address, redelivery, storage, or return-to-sender fees may apply and will be the responsibility of the customer. If a delivery is refused at the door without a prior approved return, the return freight and the restocking fee are payable by the customer and will be deducted from any refund issued. Please assess your delivery location carefully before placing your order.

Section 22 – Installation and Setup

All FitBoutique Reformer Pilates machines are delivered fully assembled inside a shipping crate. A screwdriver or hammer is required to open the crate. Customers are responsible for arranging safe lifting and placement of the machine once delivered, within the delivery limits set out in Section 21. We strongly recommend having at least two people available to safely move the unit.

FitBoutique offers optional In-Home Delivery and Setup at an additional cost, booked separately to standard delivery. Crate disposal is not included in this service, and we recommend retaining the crate for the duration of your warranty period. If you choose not to use our setup service, you assume full responsibility for safe handling and placement of the machine. FitBoutique is not liable for any injury, property damage, or additional costs arising from moving, lifting, or installing equipment without our assistance.

Part 4 – Returns, Refunds and Warranty

Section 23 – Returns and Exchanges

All returns and exchanges are subject to our Refund and Return Policy. Any items returned without prior written authorisation may not be accepted.

Please note: FitBoutique does not offer a 30 day money back guarantee or change of mind returns on Reformer Pilates machines or other large fitness equipment, see Sections 24 and 25. Orders may be cancelled for a full refund before they have been allocated, crated, or booked with our freight partner, see Section 19.

Where a return is accepted, the customer is responsible for return shipping costs and a 10 percent restocking fee applies, as set out in our Refund and Return Policy. We will confirm the correct return address for your region when your return is approved.

This does not affect your rights under the Australian Consumer Law, see Section 49, if a product is defective or not of acceptable quality.

Section 24 – Reformer Pilates Machines: Returns, Repairs and Change of Mind

No change of mind returns. We do not offer change of mind returns, trial periods, or a 30 day money back guarantee on Reformer Pilates machines or other large fitness equipment. This does not affect your rights under the Australian Consumer Law for defective products or products with a major failure, see Section 49.

Cancellation before dispatch. Orders may be cancelled for a full refund where the order has not yet been allocated, crated, or booked with our freight partner. See Section 19.

Pre-orders. Once a pre-order machine has been allocated to your order, it is not eligible for refund, return, or exchange for change of mind. Custom and personalised items are likewise not eligible.

Serial numbers and pre-dispatch inspection. Every FitBoutique reformer carries a serial number and is inspected and signed off before it leaves our facility, allowing us to confirm the condition of the machine at the point of dispatch. Damage caused after delivery is not treated as a defect. This includes damage from dropping or mishandling the reformer during unboxing, incorrect setup, use on an uneven surface, modification, or general wear from use.

Defective equipment. If your reformer is defective or does not meet acceptable quality, contact us within 1 to 2 business days of delivery where the fault is present on arrival, or as soon as the issue appears, with your order number, serial number, and photos or video showing the fault. We may request additional images or a short video to assess the claim. We arrange inspection by a qualified technician or handyperson where required, and provide spare parts, repair, or a replacement as appropriate. We do not provide loaner equipment during repair or replacement.

Crate and packaging. Your reformer arrives in a secured crate. You must keep the crate and all internal foam and straps for the duration of your warranty period. If a return, exchange, or warranty replacement is later approved and the crate has been disposed of, the return cannot proceed, as a reformer cannot be transported safely without its original crate.

Return costs. Where a return is authorised, the customer is responsible for return shipping and handling costs, and a 10 percent restocking fee applies. Delivery to you is complimentary in both Australia and the United States, so return freight is not covered by FitBoutique. We will confirm the correct return address for your region when your return is approved. These costs do not apply where a return arises from courier damage or a confirmed defect. We recommend a trackable service with insurance.

No returns without authorisation. Any reformer returned without prior written authorisation will not be accepted and may be shipped back at your expense.

Disassembly, modification, or tampering. FitBoutique reformers are delivered fully assembled and are not designed to be disassembled, dismantled, unscrewed, or otherwise taken apart by the customer. Depending on the model, certain accessories such as ropes, poles, footbars, or headrests may require minor attachment or adjustment as outlined in the product manual, and this is permitted. The frame, carriage, springs, and any structural or mechanical components must not be dismantled under any circumstances. Any product that has been disassembled, partially disassembled, modified, altered, tampered with, or had components removed by the customer or any third party will not be eligible for return, refund, replacement, or warranty claim. Disassembly voids all warranty coverage and releases FitBoutique from any liability for injury, property damage, or product failure arising from the reassembled or modified equipment. If you experience an issue with your reformer, contact us before attempting any disassembly or repair.

Warranty. For warranty coverage, see Section 26 and our Warranty page.

Nothing in this section excludes or restricts your rights under the Australian Consumer Law, see Section 49, in relation to goods with a major failure that exists independently of any customer tampering. US customers should refer to Section 41 and the US Orders section of our Refund and Return Policy.

Section 25 – No 30-Day Money-Back Guarantee

FitBoutique does not offer a 30 day money back guarantee, change of mind returns, or trial periods on Reformer Pilates machines or other large fitness equipment. This ensures every customer receives brand new equipment that has not been used or returned.

Orders may be cancelled for a full refund before they have been allocated, crated, or booked with our freight partner, as set out in Section 19. Once allocated or prepared for freight, the exclusions in Section 24 and our Refund and Return Policy apply.

Nothing in this section affects your rights under the Australian Consumer Law, as set out in Section 49. If a product is defective, faulty, or does not meet acceptable quality standards, you are entitled to a remedy in line with the Australian Consumer Law, which may include repair, replacement, or refund depending on the circumstances.

Section 26 – Warranty

All FitBoutique Reformer Pilates machines come with a standard 5 year warranty from the date of delivery to the original purchaser, in addition to statutory guarantees under the Australian Consumer Law.

Coverage includes the frame, welds and structural components, the carriage frame, rails and footbar assembly, the folding mechanism and locking assembly on foldable models, and defects in materials or workmanship present at the time of manufacture. Consumable components including springs, ropes, straps, loops and wheels are covered against manufacturing defects only, as deterioration of these parts through normal use is expected over time.

Every reformer in our range is built to commercial grade and is covered for both home and studio use, provided it is used in line with the instruction manual, care guidelines and maximum user weight rating.

Warranty coverage does not extend to normal wear and tear, cosmetic damage, damage caused after delivery, incorrect setup, use on an uneven surface, or misuse outside of recommended guidelines. Any disassembly beyond standard accessory attachment voids this warranty in full, as set out in Section 24.

The original crate and internal packaging must be retained for the duration of the warranty period, as a reformer cannot be transported safely without it and a warranty replacement cannot proceed without it.

This warranty applies to reformers used and located within Australia and the United States. For US customers, this written warranty is provided in accordance with the Magnuson Moss Warranty Act, as set out in Section 41. For full details on inclusions, exclusions, and how to make a claim, please refer to our Warranty page.

Nothing in this Warranty section excludes or modifies your rights under the Australian Consumer Law.

Section 27 – Product Safety Notices and Recalls

Every FitBoutique reformer carries a serial number recorded against your order. In the unlikely event that we identify a safety issue affecting a batch or model, we will contact affected customers using the details provided at the time of purchase and publish a notice on our website.

You agree to keep your contact details current, to retain your serial number for the life of the product, and to stop using the product and follow our instructions if you receive a safety notice from us.

Where a recall or safety notice is issued, we will arrange inspection, repair, replacement or refund at no cost to you as required by law, and will cover reasonable freight costs associated with that process.

Section 28 – Chargebacks and Payment Disputes

If you have a concern, complaint, or dispute regarding your order, we ask that you contact FitBoutique directly in the first instance so we can work with you to resolve the matter promptly. We are committed to fair outcomes in accordance with our obligations under the Australian Consumer Law.

Initiating a chargeback or payment dispute with your bank, card issuer, or finance provider without first contacting us, or while a resolution is actively being worked on, may delay or prevent the resolution of your concern. FitBoutique reserves the right to dispute any chargeback that is initiated in bad faith, without merit, or in circumstances where the customer has received the product as ordered and no fault or major failure exists.

Fraudulent or unjustified chargebacks may result in account suspension and recovery action for outstanding amounts, including reasonable administrative and legal costs.

By placing an order, you acknowledge and accept that minor visual differences between edited product photography and the physical product are not considered a defect or fault, and do not constitute grounds for return under change of mind. Nothing in this section affects your rights under the Australian Consumer Law, see Section 49.

Part 5 – Safety and Use of Equipment

Section 29 – Fitness and Safety Disclaimer

Use at your own risk. By purchasing, assembling, and/or using our fitness equipment, including Reformer Pilates machines, you acknowledge and agree that all physical exercise carries inherent risks. You assume full responsibility for any personal injury, property damage, or other loss arising from the use of this equipment, to the fullest extent permitted by law.

Consult a health professional. We strongly recommend consulting a qualified healthcare provider or fitness professional before beginning any new exercise program, especially if you have pre-existing medical conditions or injuries. See Section 31 for further detail. Use of our products without professional guidance is at your own risk.

Setup and proper use. You must follow all instructions provided in the user manual. If you are unsure about placement or setup, seek professional assistance. Before each use, carry out the checks set out in Section 30. Do not use any damaged equipment. Misuse, negligent or intentional damage, or failure to follow product guidelines, including weight limits and recommended exercises, may void warranties and release us from liability.

No liability for improper usage. We are not liable for any injury, loss, or damages resulting from incorrect setup or placement not performed in accordance with our instructions, modifications or alterations without our written consent, use of the equipment beyond recommended exercises or specifications, or failure to seek professional advice if unsure about safe usage.

Exclusion of certain damages. To the extent permitted by law, we exclude liability for indirect, incidental, or consequential damages, including but not limited to lost income, medical costs, and pain and suffering, arising from or related to the use of our equipment.

Australian Consumer Law, non-excludable guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Disclaimer excludes or modifies any non-excludable rights under the Australian Consumer Law.

Indemnification. You agree to indemnify, defend, and hold harmless FitBoutique and its affiliates, employees, agents, and licensors from any claims, liabilities, damages, losses, or expenses, including legal fees, arising from or related to your improper use of our equipment, your breach of this Disclaimer, or any negligent or wrongful act by you or anyone under your supervision.

Reformer Pilates machines are supplied fully assembled and must not be disassembled, unscrewed, or taken apart by the customer. Depending on the model, certain accessories such as ropes, poles, footbars, or headrests may require minor attachment or adjustment by the customer as outlined in the product manual, and this is permitted. However, the frame, carriage, springs, and any structural or mechanical components must not be dismantled under any circumstances. Any disassembly beyond standard accessory attachment will void all warranties, release FitBoutique from liability, and disqualify the product from return or refund eligibility.

Section 30 – Pre-Use Safety Checks

Before each session, and particularly before your first full workout on a newly delivered reformer, you must carry out a visual and physical check of the equipment. This includes confirming that all four legs sit level on a flat surface, that the carriage glides smoothly and the wheels are not obstructed, that all springs are correctly seated and undamaged, that ropes, straps and loops show no fraying or wear, that the footbar is locked in position, and that all hardware is tight.

Do not use the reformer if anything looks, sounds or feels incorrect. Stop, contact us through our Contact Us page, and we will assess the issue and arrange a remedy where required. Continuing to use a reformer with a known or apparent fault is at your own risk, may cause injury, and may void your warranty where it causes further damage.

We recommend beginning with a short, low resistance session on a newly delivered reformer to confirm everything is operating correctly before progressing to a full workout.

Nothing in this section shifts responsibility for a manufacturing defect onto you, or limits your rights under the Australian Consumer Law, see Section 49.

Section 31 – Health Screening and Suitability

Reformer Pilates is not suitable for everyone. You must seek clearance from a qualified healthcare professional before using our equipment if you are pregnant or postpartum, have a cardiovascular condition, have any musculoskeletal injury or condition, have had recent surgery, have osteoporosis or reduced bone density, are recovering from illness, or are taking medication that affects balance, blood pressure or coordination.

You are responsible for assessing your own suitability and for exercising within your capability. Where a reformer is used by anyone other than the purchaser, including household members, guests or studio clients, it is your responsibility to ensure they are appropriately supervised and instructed. Children must not use the equipment unsupervised.

Stop exercising immediately and seek medical advice if you experience pain, dizziness, shortness of breath, or any other symptom of concern during use.

Section 32 – Third Party and Commercial Operator Use

Where a reformer is used in a studio, clinic, gym, rental, shared facility or any other setting involving third parties, the operator is responsible for supervising use, providing appropriate instruction, maintaining the equipment, carrying out regular safety inspections in line with Section 30, and holding adequate public liability insurance.

FitBoutique is not liable for injury, loss or damage suffered by any third party arising from the operation, supervision, instruction, maintenance or condition of equipment in a facility we do not control. Operators agree to indemnify FitBoutique in respect of any such claim, to the extent permitted by law and other than where the claim arises from a defect in the product itself.

Warranty coverage for commercial and studio use is set out in Section 26.

Section 33 – Limitation of Liability for Fitness Equipment Use

By purchasing and using our fitness equipment, you agree to use the products responsibly and for their intended purpose. For further details on our limitations of liability, please refer to Section 50 and Section 29. If you have any questions about the proper use of our equipment, consult the product manual or contact us.

Section 34 – Fitness Content Disclaimer

From time to time, FitBoutique may provide access to fitness programs, workout videos, or training guides, collectively "Fitness Content". All Fitness Content is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

You should always consult a qualified healthcare provider before starting any new exercise program, particularly if you have pre-existing medical conditions or injuries, as set out in Section 31. Participation in exercises shown in our Fitness Content is at your own risk. FitBoutique accepts no liability for any injury, illness, or damages arising from following or misapplying any Fitness Content.

By using our Fitness Content, you acknowledge and accept this disclaimer.

Part 6 – Digital Content and Subscriptions

Section 35 – Digital Content

FitBoutique may provide access to digital materials, including workout videos, training guides, programs, or other online resources, collectively "Digital Content".

All Digital Content is protected by copyright and intellectual property laws. You may use Digital Content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display, broadcast, resell, or otherwise exploit any Digital Content without our prior written consent.

Unauthorised sharing or resale of Digital Content may result in the suspension of access, termination of your account, and potential legal action. All rights not expressly granted are reserved by FitBoutique. See also Section 48.

Section 36 – Subscription Services

FitBoutique may offer subscription-based services, including access to workout programs, fitness content, or other digital resources, collectively "Subscription Services". By enrolling in a Subscription Service, you agree to the following terms.

Recurring billing. Subscription fees are billed on a recurring basis, monthly, quarterly, or annually depending on your chosen plan, to the payment method provided at checkout. Your subscription will automatically renew unless cancelled in accordance with these Terms.

Cancellations. You may cancel your subscription at any time by following the cancellation process outlined in your account settings or by contacting us directly. Cancellations must be made before the next billing cycle to avoid additional charges. We do not provide refunds for unused portions of a billing period unless required under the Australian Consumer Law.

Account access. Subscription access is limited to the individual account holder and may not be shared, resold, or transferred. We reserve the right to suspend or terminate access if misuse is detected.

Changes to Subscription Services. We reserve the right to modify, suspend, or discontinue Subscription Services at any time. If pricing or features change, we will notify subscribers in advance, and changes will take effect from the next billing cycle unless you cancel prior.

Section 37 – Third-Party Offers and Access Codes

From time to time, we may provide customers with promotional offers, discount codes, or access codes for third-party platforms, services, or applications. These offers are provided as a benefit to our customers, but FitBoutique does not operate or control these third-party platforms.

Customers are solely responsible for redeeming and activating any offers by following the instructions provided, including applying codes or accessing links. FitBoutique has no responsibility for the availability, performance, or content of third-party platforms, and cannot provide support or troubleshooting for these services.

Any issues, access concerns, or disputes relating to the use of a third-party platform must be taken up directly with the provider of that platform.

Part 7 – Wholesale, Resellers and Collaborations

Section 38 – Wholesale and Studio Orders

Wholesale and studio orders may be subject to separate terms and conditions, including payment requirements, shipping schedules, and eligibility for bulk pricing.

To secure stock allocation for studio or wholesale orders, full payment may be required upfront unless otherwise agreed in writing. Cancellations are not permitted once stock has been allocated to a confirmed wholesale or bulk order. Once a wholesale or bulk order has been dispatched, it is not eligible for return, exchange, or refund, including international wholesale orders, as set out in our Refund and Return Policy.

If an approved wholesale or bulk order is held at your request before dispatch, the first 30 days of storage are free of charge. After 30 days, storage fees may apply depending on the size and volume of the order, and we will confirm the applicable fee with you directly before it is charged.

Operators using our equipment in a commercial setting should also read Section 32.

Additional terms or agreements may be provided to wholesale and studio clients at the time of order. These Terms of Service continue to apply unless otherwise superseded by a signed wholesale agreement. Your rights under the Australian Consumer Law still apply where a product is defective or does not meet acceptable quality.

Section 39 – Affiliate and Reseller Agreements

If you purchase our products as an affiliate or reseller, you agree to abide by our Affiliate or Reseller Agreement. Breaches of this agreement may result in account termination and potential legal action. Content creators and influencers should also read Section 40.

Section 40 – Influencer and Content Collaborations

From time to time FitBoutique partners with content creators, influencers, instructors and affiliates. Any collaboration is governed by a separate written agreement between FitBoutique and the collaborator, and these Terms continue to apply alongside it.

Where product is gifted or provided at no cost, or where a fee or commission is paid, the collaborator must clearly and prominently disclose the commercial relationship in every piece of content, in line with the Australian Association of National Advertisers Code of Ethics, the Australian Consumer Law, and for United States based collaborators the FTC Endorsement Guides. Disclosure must be visible without the viewer needing to click, expand or scroll.

Collaborators must not make claims about our products that are inaccurate, exaggerated, or that we have not approved, including therapeutic, medical, weight loss or health outcome claims. Content must not disparage third parties or use third party intellectual property without permission.

Gifted product remains subject to our Refund and Return Policy and is not eligible for resale unless agreed in writing. FitBoutique may request the removal or amendment of any content that breaches these Terms or the collaboration agreement, and may end a collaboration where a breach occurs.

Content produced under a collaboration is also subject to the licence set out in Section 47. Approaches regarding collaboration can be made through our Contact Us page. Sending a proposal does not create any agreement or obligation on our part.

Part 8 – International Markets

Section 41 – United States Orders

US orders are fulfilled from our West Coast facility in California, with a second East Coast facility opening soon. All duties and taxes are included in the price displayed at checkout, so there are no additional customs charges on delivery.

Reformer Pilates machines and other large fitness equipment are strictly not eligible for change of mind return, in line with Sections 24 and 25 and our Refund and Return Policy.

Shipping delays. Where we are unable to ship your order by the date stated at the time of purchase, or within 30 days where no date was given, we will contact you with a revised date. You may accept the new date or cancel your order for a full refund, in line with the FTC Mail, Internet, or Telephone Order Merchandise Rule. This applies to pre-order items and takes precedence over the pre-order provisions in Sections 9, 19 and 24 for US customers.

Warranty. Our written warranty is provided in accordance with the Magnuson Moss Warranty Act. Nothing in these Terms limits or disclaims any implied warranty that applies to your purchase under federal or state law.

State law. Some states provide additional rights relating to refunds, disclosure of return policies, and restocking fees. Where your state law provides greater rights than these Terms, those rights apply.

Section 42 – Other International Orders

FitBoutique ships internationally to selected countries outside Australia and the United States. If you are overseas and do not see your country listed at checkout, contact us and we will arrange a custom quote where we are able to deliver. Delivery times, fees, and available courier services vary depending on the destination. Please allow 30 to 40 days once dispatched, though this is subject to change.

Unless expressly included in your shipping quote, all duties, customs charges, import taxes, and clearance fees are the responsibility of the customer. FitBoutique is not liable for delays, holds, or additional costs incurred during customs clearance in the destination country.

By placing an international order, you agree to comply with all applicable import laws and regulations in your country of residence. If an order is refused or returned due to unpaid duties, incorrect details, or non-compliance with customs requirements, you may be responsible for any associated costs.

Final sale once dispatched. Due to the complexity, cost, and logistics involved in international freight, orders shipped outside Australia and the United States are considered final once dispatched. Once your order has left our warehouse, we are unable to amend, modify, cancel, redirect, or refund the order for change of mind, incorrect address details provided at checkout, refusal of delivery, or failure to pay duties and customs charges in the destination country. Please review your order details carefully before completing your purchase. Nothing in this section excludes or limits your rights under the Australian Consumer Law in relation to faulty or defective goods, see Section 49, or under any applicable consumer protection law in your own jurisdiction.

Part 9 – Communications, Content and Privacy

Section 43 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please review it carefully to understand how we collect, use, and protect your data in accordance with the Australian Privacy Principles.

Section 44 – Communication and Marketing Consent

By placing an order or creating an account with FitBoutique, you consent to receive transactional communications relating to your order, including order confirmations, shipping updates, and customer service correspondence via email, SMS, or other channels you have provided.

You may also opt in to receive marketing communications, including promotional offers, product updates, and newsletters. You can unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly. Unsubscribing from marketing communications will not affect transactional communications related to your orders.

All communications are governed by our Privacy Policy and conducted in accordance with the Australian Privacy Principles and the Spam Act 2003 (Cth).

Section 45 – Communications With Us

When you contact us by email, live chat, phone, SMS, social media or any other channel, you agree to communicate respectfully. We reserve the right to end any interaction, decline to continue correspondence, or refuse service where communication is abusive, threatening, harassing, discriminatory or repeatedly vexatious, in line with Section 2.

Our support hours are 9am to 5pm Monday to Friday. Responses outside those hours may be delayed. Any timeframe we give for a response is an estimate.

Information provided by our team in good faith over chat, email or phone is general in nature and does not vary these Terms or any policy published on our website. Where there is any inconsistency, the published Terms and policies apply.

Unsolicited proposals, applications, pitches, or supplier and partnership approaches sent to us are subject to Section 46 and create no obligation on our part.

Please do not send us sensitive personal information, financial details or payment card numbers by email, chat or SMS. Our handling of personal information is governed by our Privacy Policy.

Section 46 – User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions, for example contest entries, or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, collectively "comments", you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 47 – Reviews, User-Generated Content and Testimonials

FitBoutique may invite customers to submit reviews, photos, videos, testimonials, or other content relating to our products, collectively "User Content". By submitting User Content, you grant FitBoutique a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, distribute, and display the User Content in any media, including for marketing, advertising, social media, and promotional purposes, without further compensation or notice to you.

You represent and warrant that all User Content you submit is your original work, does not infringe the rights of any third party, and is accurate and not misleading. FitBoutique reserves the right to edit, decline to publish, or remove any User Content at our sole discretion.

Section 48 – Intellectual Property

All content on this site and website, including but not limited to text, graphics, logos, images, product names, product designs, videos, and software, is the property of FitBoutique or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, copy, or create derivative works from any part of the site or its content without our prior written consent. All rights not expressly granted are reserved by FitBoutique.

Part 10 – Legal

Section 49 – Australian Consumer Law

Statutory guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

No change of mind returns. Subject to the Australian Consumer Law, we do not provide refunds for change of mind or incorrect choice on Reformer Pilates machines or other large fitness equipment. This aligns with Sections 23, 24 and 25, and does not affect your statutory rights for defective or misdescribed products. Orders may be cancelled for a full refund before allocation or freight booking, as set out in Section 19.

Warranties beyond the Australian Consumer Law. Other than the rights and remedies you have under the Australian Consumer Law, any additional warranties or guarantees, express or implied, are disclaimed to the fullest extent permissible by law. This includes normal wear and tear or cosmetic damage, unless otherwise stated in writing.

Repairs and spare parts. Where a product does not constitute a major failure, we may offer repair or replacement parts, or direct you to an authorised service centre. We make reasonable efforts to keep spare parts in stock for a reasonable time but cannot guarantee indefinite availability once a product line is discontinued.

Liability. Nothing in these Terms excludes, restricts, or modifies any rights or remedies conferred by the Australian Consumer Law or any other law that cannot be excluded. Subject to the Australian Consumer Law, our liability in connection with your purchase or use of our products is limited to the remedies set out under that law or any express warranties we provide.

Section 50 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are, except as expressly stated by us, provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except where such warranties cannot be excluded by law, including the Australian Consumer Law.

To the maximum extent permitted by law, in no case shall FitBoutique, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, business interruption, replacement costs, or any similar damages, whether based in contract, tort including negligence, strict liability, or otherwise, arising from your use of the service or any products procured through the service, or for any other claim related in any way to your use of the service or any product.

To the maximum extent permitted by law, our total liability in connection with any product or service is limited to the purchase price paid for that product or service.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Nothing in this section excludes, restricts, or modifies any rights you have under the Australian Consumer Law, see Section 49, or any other law that cannot lawfully be excluded.

Section 51 – Indemnification

You agree to indemnify, defend, and hold harmless FitBoutique and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal costs, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your misuse of our products, or your violation of any law or the rights of a third party.

This indemnity does not apply to the extent a claim arises from a defect in the product itself, or from our own negligence.

Section 52 – Force Majeure

FitBoutique is not responsible for any delay or failure to perform its obligations due to events outside its reasonable control, including natural disasters, extreme weather, fire, strikes, industrial action, port congestion, freight and transport disruptions, supply chain or manufacturing interruptions, pandemics, cyber incidents, utility or platform outages, or government restrictions.

Where such an event materially delays a pre-order or dispatch, we will notify you with a revised timeframe as soon as we are able. Your rights under the Australian Consumer Law are not affected, and US customers retain the rights set out in Section 41.

Section 53 – Dispute Resolution

If you have a dispute with us, we ask that you contact us first through our Contact Us page so we can attempt to resolve it directly.

Where a dispute cannot be resolved directly, it may be referred to arbitration in accordance with the rules of the Australian Arbitration Association. Nothing in this section prevents you from pursuing a remedy under the Australian Consumer Law, from lodging a complaint with the ACCC or your state or territory consumer affairs body, or from pursuing a remedy through any applicable consumer dispute resolution body or court.

Section 54 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Nothing in this section limits any right you may have to bring a claim under the consumer protection law of your own jurisdiction where that law applies and cannot lawfully be excluded.

Section 55 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part of them.

Section 56 – Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. FitBoutique may assign or transfer its rights and obligations under these Terms, including in connection with a sale, merger, restructure or transfer of business, provided your rights under these Terms and under applicable consumer law are not reduced.

Section 57 – Survival

The following sections survive the termination or expiry of these Terms: Sections 24, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 40, 47, 48, 49, 50, 51, 53 and 54, along with any other provision which by its nature is intended to survive.

Section 58 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 59 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, governing your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including but not limited to any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 60 – Changes to These Terms

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Changes do not apply retrospectively to orders already placed.

Section 61 – Contact Information

Questions about these Terms of Service should be sent to us through our Contact Us page.

Acknowledgment

By purchasing from and/or using FitBoutique you acknowledge that you have read and agree to these Terms of Service, including the Fitness and Safety Disclaimer (Section 29), the Pre-Use Safety Checks (Section 30), Health Screening and Suitability (Section 31), our obligations under the Australian Consumer Law (Section 49), our policy on reformer returns and cancellations (Sections 19, 24 and 25), and the United States provisions (Section 41) where they apply to you. If you do not agree to these Terms, you must not use this website or purchase our products.

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Questions about these Terms: Contact Us

Last updated 11 August 2026